All payments are final. We do not give refunds.
Once a meal plan, trial tiffin or takeout order is paid for — by card, Interac e-Transfer or cash — the money is not returned, in full or in part, for any reason. This includes unused meals, a change of mind, moving away, or a plan that was not used before it expired. Please read your plan details and the total carefully before you pay.
Meal plans
A meal plan is a prepaid pack of meals — a weekly pack of 5 or a monthly pack of 20 — cooked fresh and collected from our kitchen or delivered to your door. The price you see when you choose the plan, including delivery and any area fee, is the whole price, and you pay it once before the plan starts.
- No refunds on a plan. Once a plan is paid for it cannot be refunded, whether or not it has started.
- No refunds for unused meals. Meals that are not taken — because of a skip, a pause, a day you were out, or a plan that reached its validity window with meals left — are not paid back and have no cash value.
- No partial refunds. We do not refund the difference when a plan is changed, nor the delivery or area fee if you switch to pickup.
- Renewals are the same. Each new term is paid once and is final, just like the first one. Nothing renews or is charged automatically — you choose when to pay for the next term.
What you can do instead
A plan is flexible even though it is not refundable. From your account at dakshinfoods.ca/ops/portal you can, at any time before the day's cutoff:
- Skip a day — a skipped meal is not burned; the plan simply stretches within its validity window.
- Pause the plan while you are away, and pick it up again when you are back.
- Change your days, your dishes, or the address a particular day goes to.
- Switch plan when you renew — try a different size or a different term next time.
If you are not sure a plan is right for you, start with a weekly pack or the trial tiffin before committing to a month.
The trial tiffin
The trial is a single tiffin with no plan behind it, for first-time customers. It is paid for when you book it and, like everything else, that payment is final. If you cannot make the day you chose, tell us before the cutoff and we will do our best to move it to another day; the money is not refunded.
Takeout orders
Takeout is cooked for your pickup time the moment the order is placed, so an order cannot be cancelled or refunded once it is paid. Please check your items and pickup time on the review screen before you press Pay.
Duplicate charges
This policy is about the food you bought, not about mistakes with money. If the same plan or order was charged twice by error, call or email us with your receipt number and we will correct the duplicate charge. A corrected duplicate is not a refund of the purchase.
Where this policy is shown
So that nobody pays without knowing, this policy appears wherever you see a price and wherever you pay: on each plan card and in the questions on the meal plans page, on the final step before any card or e-Transfer payment in the customer portal, on every payment link we send, on the takeout review screen, and on your receipt.
Changes to this policy
If this policy changes, we will update this page and the date at the top. The policy that applies to a payment is the one shown when that payment was made.
Contact
Questions about a plan or a payment? We would rather hear from you the same day.
Dakshin Foods
800 20th Street, New Westminster, BC, V3M 4W6
Dakshinfoodscanada@gmail.com · +1 778 288 8261