Need a person? Call the kitchen on 778-288-8261 during cooking and delivery hours. That is the fastest route to an answer while you are on the road.
Getting in
The app is for Dakshin Foods drivers. Accounts are created by the kitchen — there is no public sign-up, and nothing in the app can be used without a driver login.
If your password does not work, ask the kitchen to send you a reset. If the app signs you in and then puts you straight back on the login screen, your account has been set to inactive; the kitchen can turn it back on.
"You can't start a route yet"
Before your first run the kitchen needs your vehicle details, your plate, your licence number and a photo of your licence, and the licence must not be expired. Until all of those are on file the Start route button stays locked. The app tells you which piece is missing.
Running a day
- Open the run for today and press Start route. The app shows your next stop, with the rest queued behind it.
- Navigate hands the address to Google Maps or Apple Maps.
- At the door, press Delivered and take the proof photo. The photo is required — it is what settles "it never arrived" later.
- If you cannot complete a stop, press Can't deliver and pick a reason. You can undo that and put the stop back on the route.
- You can jump ahead to a stop out of order if the traffic makes more sense that way.
No signal at the door
Keep going. Deliveries, failures and photos are saved on the phone and sent as soon as you have a connection again — you do not have to wait at the door or redo anything. A counter shows how many are still waiting to send.
If something is stuck, the app says so and offers to retry or discard it. Discarding only drops the queued update, never a delivery that already went through.
What the app collects, and why
- Your location, recorded with each proof-of-delivery, so the kitchen can confirm where the box was left. It is captured at the moment you mark a stop, not tracked in the background.
- The delivery photo you take at the door.
- Your account details — name, email, and the vehicle and licence information the kitchen holds for you.
None of it is sold, and none of it is shared for advertising. The full detail is in the privacy policy.
Deleting your account
Ask the kitchen, or email us at the address below, and we will remove your driver account and the personal details attached to it. Completed delivery records are kept as part of the business's own books.
Contact
Dakshin Foods · 800 20th Street, New Westminster, British Columbia, V3M 4W6, Canada